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Connecting patients to the support they need.Patient helpline · Egypt 15153
HelPat — Help Patients
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PATIENT SUPPORT. HUMAN CONNECTION.

Care,
connected.People, supported.

From access to continuity of care, we bring people, services and digital support together around the patient.

Explore our solutions I'm a patient

One patient journey.
A whole network of support.

THE CONNECTED CARE NETWORK
The patientAt the centre.

Explore a connection. Discover the support.

OUR EXPERIENCE, IN NUMBERS

Patients supported

2019–2025

Pharmacies in the network

2025 network figures

Laboratories

2025 network figures

Hospitals & scan centres

2025 network figures

Selected clients featured in our company profile

NovartisSandozAstraZenecaSanofiJanssenNestlé Health ScienceGSKJohnson & Johnson

01 / OUR APPROACH

A connected journey.
A personal experience.

A missed document, a delayed test or an unanswered question can interrupt the journey. We build support around the steps that matter to each program.

THE PATIENT JOURNEYExplore the steps below
Referral

A clear first step.

Support starts by connecting the patient with the relevant program and documenting the referral.

  • Patient-specific codes
  • QR referral landing pages
  • Prescriber interfaces
Enrollment

A documented welcome.

Enrollment brings consent, required documents and patient information into the program workflow.

  • Consent coordination
  • Document collection and checks
  • Patient enrollment records
Access

Support around the barriers.

Program-specific eligibility and access coordination help eligible patients navigate the next step.

  • Eligibility coordination
  • Affordability arrangements
  • Insurance or NGO routing, where applicable
Services

The right service, coordinated.

Connect the patient with diagnostics, medical services or dispensing support according to the program.

  • Lab, scan and genetic test coordination
  • Pharmacy and distributor coordination
  • Receipt and report tracking
Continuity

Support that follows through.

Ongoing contact helps program teams follow up on missed steps and understand interruptions in the journey.

  • Dose, refill and visit reminders
  • Missed-visit and dropout follow-up
  • KPI reporting and reconciliation

02 / OUR SOLUTIONS

The right support.
Built around your program.

Choose individual service modules or bring them together in one coordinated patient support program.

Program design

Start with the journey. Build the right program.

Map the barriers, define the operating model and bring the right services together.

  • Patient journey mapping and bottleneck assessment
  • Operating model, SOPs, KPIs and service levels
  • Pilot design, feasibility and capacity planning
Contact centre & education

A human connection at the moments that matter.

Connect patients and healthcare professionals with coordinated support, education and follow-up.

  • Inbound and outbound contact centre services
  • Case management, navigation and reminders
  • Patient education, nurse and field educator support
  • HCP onboarding and approved material distribution
Affordability & access

Make the access pathway easier to navigate.

Coordinate program-specific affordability arrangements, documentation and service partners.

  • Free-of-charge, discount, co-pay or financing flows
  • Pharmacy onboarding and claim validation
  • Distributor compensation coordination
  • Proof-of-receipt and serial-number reconciliation
Diagnostics & medical services

Connect the patient to the next clinical step.

Organise the practical steps around tests, bookings and specialist service coordination.

  • Laboratory, scan and genetic testing coordination
  • Home sampling or centre booking where applicable
  • Report turnaround and HCP notification tracking
  • NGO coordination and waiting-list navigation
Digital PSP capabilities

Connect the workflow. Keep progress visible.

Bring enrollment, verification, coordination and reporting into a connected program workflow.

  • QR enrollment, HCP interfaces and patient records
  • OTP verification and pack track-and-trace
  • Reminders and diagnostic result coordination
  • Dashboards, KPI reporting and reconciliation
Quality & governance

Build oversight into everyday delivery.

Support program control with documented processes, quality checks and structured follow-up.

  • Adverse event and product complaint escalation
  • Case record QC and vendor oversight
  • Deviation and corrective action follow-up
  • Governance packs, access controls and archiving

HUMAN SUPPORT. CONNECTED BY DIGITAL.

The people behind care.
The visibility behind progress.

HelPat's digital PSP capabilities connect referrals, patient records, service coordination and reporting, helping program teams follow each stage of the journey.

Discuss your digital requirements
01

Referral & consent

QR enrollment, prescriber interfaces and documented consent.

02

Verification & traceability

Patient codes, OTP verification and pack serial-number tracking.

03

Coordination & follow-up

Test coordination, reminders and patient journey tracking.

04

Reporting & reconciliation

Program dashboards, KPI reporting and reconciliation.

03 / OUR NETWORK

Care takes a network.
We connect the pieces.

Pharmacies, laboratories, hospitals and scan centres support coordinated access to the services patients need.

ONE COORDINATED NETWORK
HelPat+Coordination
Pharmacies
Laboratories
Hospitals & scans

The right medication.
The right patient.

01

Pharmacy coordination

Network onboarding, access arrangements, claim validation and proof-of-receipt tracking.

02

Diagnostic coordination

Laboratory tests, scans and genetic testing, with home sampling or centre booking where applicable.

03

Access navigation

Financial, administrative, insurance and NGO coordination according to program requirements.

Service availability and eligibility depend on the individual program.

Experience across therapeutic areas

OncologyImmunologyDermatologyRespiratoryHematologyCardiovascularNephrologyNeurology & CNSTransplantationClinical nutrition

04 / QUALITY & GOVERNANCE

Support with structure.
Confidence through visibility.

Documented workflows and clear escalation routes connect day-to-day delivery with program oversight.

Patient safety

Adverse event, special situation and product complaint capture and escalation.

Quality oversight

Case record checks, vendor oversight, deviation management and corrective action follow-up.

Program governance

SLA reviews, reconciliation, action logs, access controls and controlled archiving.

05 / ABOUT HELPAT

We love to help
the patients.
Really, we do.

HelPat brings patient support services, healthcare networks and digital coordination together to help patients navigate access and continue their treatment journey.

Our approach starts with the barriers in a specific patient journey. We then select the service modules, workflows and reporting needed to support the program, from a focused assignment to end-to-end delivery.

Patient centredSupport designed around real needs.
Program specificModules matched to the journey.
Connected deliveryPeople, services and digital coordination.

A FEW USEFUL ANSWERS

Let's make
the next step clear.

Can HelPat deliver a single service module?

Yes. Services can be delivered as a focused module or combined into an end-to-end patient support program, depending on the patient journey and the agreed scope.

What contact centre services are included?

The company profile includes inbound and outbound contact centre support, case management, reminders, complaints handling, escalation and patient education. The operating model and service levels are defined for each program.

Can HelPat coordinate diagnostics and home sampling?

HelPat coordinates laboratory tests, scans and genetic testing. Home sampling or centre booking can be included where applicable, with service arrangements agreed for the specific program.

How can a patient join a program?

Contact HelPat on 15153 in Egypt or +20 106 698 8380 to ask about the relevant program. Enrollment and eligibility depend on the program. This website does not enroll patients or make treatment decisions.

How do we start a new program with HelPat?

Share the treatment area, location, expected scope and the barriers you want to address. Our team can discuss the service modules, operating model and reporting requirements with you.

06 / LET'S CONNECT

Tell us what
your program needs.

Planning a patient support program, a diagnostic pathway or a contact centre service? Start a conversation with our team.

contactus@helpat.co.uk
Call our team+20 106 698 8380

Find us in Cairo

Square 1154, Building 10
Markz El Malomat Street
Sheraton Heliopolis, Cairo

Search address in Maps ↗

Start a program conversation

Send your enquiry directly to our team at contactus@helpat.co.uk.

I'm interested in

Please keep this enquiry to business information. Do not include patient records or medical details.

Website privacy & contact information

When you submit an enquiry, your name, organisation, email, selected services and message are sent to FormSubmit for forwarding to HelPat at contactus@helpat.co.uk. FormSubmit states that it retains submissions for 30 days. Please do not include patient records or medical details. This website code adds no advertising trackers. Hosting and form providers may process technical data. For privacy enquiries, contact contactus@helpat.co.uk.